ITIL4 Foundation Course

ITIL® 4 provides practical and flexible guidance to support organizations on their journey to digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.
ITIL provides a framework for quality IT service management (ITSM) through proven best practices. ITIL manages the creation of a service, its operation and its improvement. Organizations who adopt ITIL invariably adapt it to suit their specific requirements.
This entry-level ITIL 4 Foundation course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines. It develops your understanding of key concepts of service management and the ITIL® 4 service management framework. You learn to create, deliver and gain insights on the end-to-end process that integrates frameworks such as Agile, Lean IT, and DevOps.
Objectives

• Understand the key concepts of ITIL service management.
• Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
• Understand the four dimensions of ITIL service management.
• Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.
• Understand the key concepts of continual improvement.
• Learn the various ITIL practices and how they contribute to value chain activities