Mastering Management and Leadership Skills

Introduction

You’ve likely become a manager because you were successful as an individual contributor. You did good work and got it done on time, and developed technical and professional skills that allowed you to excel. Now you’ve been asked to play a larger role.

As a manager, you’ll measure success differently—through the achievements of your team rather than your individual accomplishments. This calls for a different skill set. When you become a manager, your technical expertise remains important but no longer defines your responsibilities. Your job is to get results through the creativity, expertise, and energy of others. For example, your sales skills may have gotten you promoted to the rank of district sales manager, but your success as a manager will depend on other capabilities: your ability to gain influence in your organization, manage the emotional culture of your team, hire and retain good people, to motivate and develop the potential of each member of your team, to think strategically, to make good decisions, to inspire and enable creativity and innovation, and so much more.

OBJECTIVES

1. Explore the mindset of leaders, and learn how to have a leadership mentality.
2. Redefine success according to your new role, and position yourself for success.
3. Foster your influence in the organization, make your word heard, and deliver your message effectively.
4. Understand your capacity, increase personal productivity, better manage time, and redefine your career purpose.
5. Delegate tasks, monitor your team’s performance, give effective feedback, and develop talents.
6. Learn team culture and dynamics, deal with conflicts, and foster team creativity.
7. Manage your team in different settings, manage virtual teams, and increase communication effectiveness.
8. Recruit the best talents, keep them, and foster motivation and engagement.
9. Develop your strategy, lead change, and prepare your organization for the future.
10. Understand the basics of financial performance, financial statements, and budgeting.
11. Develop a business case that wins, learn how to write your business plan, and run a cost/benefit analysis.

Module 1 Develop a Leader Mindset

1. The Transition to Leadership
   Understanding your role as a manager
   The difference between management and leadership
   Demystifying leadership
   Handling the emotional challenges of the transition
2. Building Trust and Credibility
   Establishing your character
   Demonstrating your competence
   Cultivating authentic leadership
   Ethics and integrity
3. Emotional Intelligence
   What is emotional intelligence?
   The power of self-awareness
   Emotional steadiness and self-control
   Managing an employee’s emotions
   Building social awareness on your team
4. Positioning Yourself for Success
   Redefining success
   Understanding your organization’s strategy
   Planning for strategic alignment

Module 2 Managing Yourself

5. Becoming a Person of Influence
   Positional versus personal power
   Managing up
   Partnering with your peers
   Silo-busting and effectiveness
   Promoting your ideas to others
6. Communicating Effectively
   Finding your voice as a leader
   Mastering the written word
   Persuasive presentations
   Conducting effective meetings
7. Personal Productivity
   Time management essentials
   Finding focus
   Stress management
   Work-life balance
8. Self-Development
   Career purpose
   Look for opportunities within your organization
   Feedback from your boss and your team

Module 3 Managing Individuals

9. Delegating with Confidence
   Benefits of delegation
   Developing a delegation plan
   Sharing your delegation plan with your employee
   Provide support
   Avoid reverse delegation
10. Giving Effective Feedback
    Giving feedback in real time
    Giving difficult feedback
    Coaching and developing employees
    Performance reviews
11. Developing Talent
    Employee development as a priority
    Creating career strategies with your staff
    Developing high-potential talent
    Stretch assignments

Module 4 Managing Teams

12. Leading Teams
    Team culture and dynamics
    Managing cross-cultural teams
    Managing virtual teams
    Productive conflict resolution
13. Fostering Creativity
    Plan a creative session
    Tools for generating ideas
    Making sure all perspectives are heard
    Dealing with negativity
14. Hiring—and Keeping—the Best
    Crafting a role
    Recruiting world-class talent
    Retaining employees
    Motivation and engagement

Module 5 Managing the Business

15. Strategy: A Primer
    Your role in strategy
    What is strategy?
    Developing your strategy
    Leading change and transitions
16. Mastering Financial Tools
    The basics of financial performance
    Understanding financial statements
    Budgeting
17. Developing a Business Case
    Stakeholder perspectives
    Clarifying the need and value
    Cost/benefit analysis
    Risk identification and mitigation
    Writing your business case
    Getting buy-in for your plan