Mastering Communication Skills

THIS PROGRAM WILL HELP YOU TO

• Connect more quickly—with one person or a huge group
• Communicate with clarity, conviction, and compassion— in spite of uncertainty
• Work with diverse audiences, find common ground, and build enduring relationships
• Determine the best strategies for communicating bad news, high volumes of information, or complex messages
• Navigate tension and conflict of all kinds without losing your cool
• Craft your messaging being mindful of diversity, equity, inclusion, and belonging
• Deploy humor and emotion effectively
• Earn trust by speaking spontaneously and authentically
• Deliver a compelling argument that persuades and motivates others
• Expand your personal and professional network

WHAT YOU WILL LEARN

Through case discussions, in-class simulations, hands-on exercises, and small-group discussions, you will discover and practice the techniques of communicating effectively as a leader—whatever the audience, setting, or message. Topics include:

• Understanding how your audience shapes your rhetoric, even unconsciously
• Using traditional tools: ethos, logos, and pathos
• Applying the TALK framework (Topic, Asking, Levity, and Kindness)
• Asking questions to learn; being interested and not interesting
• Listening effectively by being reflective, responsive, and receptive
• Communicating in a crisis
• Identifying and articulating your core values
• Facilitating and participating in productive and respectful dialogue and debate
• Recognizing and deploying the power of stories— especially your own
• Showing up as your best self
•  Owning the room

WHO SHOULD ATTEND

 Leaders with at least 8–10 years of experience in any type or size of organization who want to develop their ability to communicate more effectively. Executives with strategic, operational, or administrative responsibilities.

Your Learning Environment:

LIVE, SYNCHRONOUS LEARNING

Interact directly Avenue International who bring their latest research into the classroom. Through case studies, lectures, business simulations, and small-group discussions, participants gain the strategies, tools, and insights to solve their most challenging problems.

WORLD-CLASS Training Center

Draw on the extensive research and real-world experience of faculty experts to disrupt your way of thinking and empower you to implement innovative ideas.

REAL-TIME, INTERACTIVE DISCUSSION GROUPS

Discuss and debate the most pressing business issues with a select group of your peers in the classroom and in breakout groups.

UNPRECEDENTED NETWORKING OPPORTUNITIES

Build strong relationships with a select group of peers who will continue to enrich your personal and professional life after you leave the program.

ACTIONABLE LEARNING

Experience decision-making in the face of conflicting data, complex politics, and intense pressure—and be able to implement new ideas and solutions.